Tirto Studio products are made to order through print-on-demand fulfillment partners. Because each item is produced after checkout, we cannot accept returns or exchanges for every situation.
Please review product details, size charts, colors, shipping information, and order details carefully before placing an order.
Items We Cannot Return Or Exchange
We generally cannot accept returns, exchanges, or refunds for:
- choosing the wrong size
- choosing the wrong color or variant
- changing your mind
- ordering the wrong item
- entering the wrong shipping address
- delayed delivery outside our direct control
- minor color differences caused by screen settings, lighting, garment dye, material, or the print process
- minor print placement variation within normal production tolerance
Damaged, Defective, Or Misprinted Items
If your item arrives damaged, defective, misprinted, or materially different from what you ordered, contact us within 30 days of delivery or the expected delivery date.
Email andretirtodipoero@gmail.com and include:
- your order number
- the email address used at checkout
- a short description of the issue
- clear photos of the full item
- close-up photos of the defect, damage, or misprint
- photos of the packaging and shipping label if the package arrived damaged
Please do not discard the item or packaging until the issue has been reviewed.
Review Process
We will review your request and, when needed, work with the fulfillment partner to confirm the issue. If the claim is approved, we may offer a replacement, refund, or other reasonable resolution depending on the situation.
Submitting a request does not automatically guarantee a refund or replacement. Claims must be supported by clear evidence and must relate to a production, print, fulfillment, or shipping issue that qualifies for support.
Wrong Address, Unclaimed, Or Refused Packages
Customers are responsible for entering a complete and accurate shipping address at checkout.
If an order is returned, lost, delayed, or undeliverable because the address was incorrect, incomplete, refused, or unclaimed, we may not be able to refund the order. If reshipping is possible, additional shipping charges may apply.
Cancellations And Changes
Contact us as soon as possible if you need to change or cancel an order. Because items are made to order, changes or cancellations may not be possible once the order enters production.
How To Contact Us
For return or order issue support, email:
andretirtodipoero@gmail.com
Include your order number and clear details so we can review the request efficiently.