This Privacy Policy explains how Tirto Studio collects, uses, and protects information when you visit our store, place an order, or contact us.
By using this website, you agree to the practices described in this policy.
Information We Collect
We may collect information you provide directly, including:
- Name
- Email address
- Shipping and billing address
- Order details
- Messages sent to customer support
We may also receive technical or usage information through Shopify and related services, such as:
- IP address
- Browser and device information
- Pages viewed
- Checkout and order activity
- Cookies or similar tracking technologies
How We Use Information
We use customer information to:
- Process and fulfill orders
- Provide order updates and customer support
- Respond to questions or requests
- Prevent fraud and protect the store
- Improve store content, product pages, and customer experience
- Meet legal, tax, accounting, or platform requirements
Payments
Payments are processed through Shopify and its supported payment providers. Tirto Studio does not directly store full payment card details.
Order Fulfillment Partners
For print-on-demand products, order details may be shared with Printify, our print-on-demand fulfillment partner, as needed to produce and ship the purchased item. Only the information needed to complete the order should be shared, such as product details, shipping name, shipping address, and order information required for fulfillment.
Email and Marketing
If the store later offers email marketing, customers should only receive marketing messages where permitted by law and platform settings. Customers should be able to unsubscribe from marketing emails using the link or instructions in those messages.
Cookies
The store uses Shopify, which may place session, cart, checkout, security, and preference cookies by default to keep the store, cart, checkout, and account experience working properly.
We may also use cookies or similar technologies to analyze traffic, improve product pages, and understand store performance. If Tirto Studio adds additional tracking tools in the future, such as analytics, advertising pixels, or email marketing tracking, this policy should be updated to describe those tools more clearly.
Cookie behavior may also depend on Shopify settings, browser settings, regional privacy tools, and customer privacy preferences enabled for the store.
Sharing Information
We may share information with service providers that help operate the store, including Shopify, payment processors, fulfillment partners, analytics providers, and customer support tools.
We may also disclose information when required by law, to protect our rights, to prevent fraud, or to comply with platform obligations.
Data Retention
We keep order and customer records for as long as needed to operate the store and support customers. In general, this may include keeping order records while a customer account is active, while an order or support issue is open, and for the period required to meet tax, accounting, fraud prevention, legal, and platform obligations.
Some records may be retained for several years where required for tax, accounting, dispute, or legal reasons. If a customer requests deletion, we will review the request and delete or anonymize information where we are legally and operationally allowed to do so.
Customer Rights
Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information. To make a privacy request, contact andretirtodipoero@gmail.com.
Contact
For privacy questions, contact Tirto Studio at:
andretirtodipoero@gmail.com
Updates
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the effective date when published.